Refund Policy
At SnuggleOtter, we strive to provide our customers with the highest quality products and the best shopping experience. We understand that sometimes, despite our best efforts, a product may not meet your expectations. In such cases, we have a comprehensive refund policy in place to ensure your satisfaction.
Eligibility for Refunds
In order to be eligible for a refund, please note the following conditions:
- The product must be returned within 30 days of purchase.
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- You must provide proof of purchase, such as an order number or receipt.
Refund Process
If you meet the eligibility criteria, please follow these steps to initiate a refund:
- Contact our customer support team at snuggleotterstm@gmail.com within 30 days of receiving your product.
- Provide your order number and a brief explanation of why you are requesting a refund.
- Our customer support team will review your request and provide further instructions.
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exceptions
Please note that certain products may not be eligible for a refund due to hygiene or safety reasons. These products include but are not limited to:
- Personal care items
- Intimate apparel
- Food and perishable items
Contact Us
If you have any further questions or concerns about our refund policy, please don't hesitate to contact our customer support team at snuggleotterstm@gmail.com. We are here to assist you and ensure your satisfaction with our products.